We ship your orders from various international warehouses (USA, Canada, Malaysia and Singapore). Our stock is spread out over multiple fulfillment centers in order for them to get to you faster. This means orders containing multiple items may be shipped individually. You may receive one item before the next. So don't panic if you don't receive all of your items at once...they are on the way. Therefore, the partial shipment could be applied to your order.
We ship orders overseas by mail service. After your order is processed, we will send it to the shipping company and it will be completely handled by them. After arriving to your country, it will be handled by your country's postal service. So please kindly contact your local post when it arrives at your country.
You should see tracking events within 48-72 hours after you received the tracking number/ID. The reason for this time lag is that in most cases the first tracking event only shows up once the shipment was handed over to us, i.e once the shipment has left the fulfillment center.
Please note the tracking information will be displayed after 2-5 days after being updated.
For the first time, it may take a few moments to get the information from the carrier. Therefore, sometimes you cannot find information about your package, rest assured it's on the way, please track again later.
Your shipment may be delayed. Delivery time delays can be due to weather incidents, customs, backlogs or holidays (depending on the fulfillment center's country of origin). Please note that tracking information can be displayed after your order started being shipped.
When your order is ready to ship, we will send it to the shipping company and they will completely handle it. Depending on each shipping company's policy or customs procedure, you may be changed an extra fee for the final delivery or the import tax. This could be due to your shipping address is in a remote area. In this case, please kindly pay them the required fee to receive your order.
We offer safe and secure shopping. We accept payment via Paypal, Credit card and Debit card. You can choose the most suitable one for you. All products are listed in US Dollar, our system will automatically exchange the your currency to make it easy for you when placing an order.